A Guide for Zomato Restaurant Partner
Thinking of taking your restaurant online with Zomato Restaurant Partner? It’s a fantastic way to expand your reach and attract a hungry new customers.
It’s Not All Smooth Sailing.
But before you dive in, let’s address the elephant in the room:
Firstly, there are legal requirements to tick off. You’ll need registrations like your FSSAI license and a GST registration, depending on your turnover. Think of it as getting your restaurant’s paperwork ready to operate smoothly.
Next, consider the operational side of things. Zomato Restaurant Partner can bring a surge of online orders. Be prepared! Streamline your menu for delivery, focusing on dishes that is selling well. Train your staff to handle online orders efficiently, ensuring quick preparation and timely dispatch. Partnering with Zomato’s delivery services can be ease and burden both. There might be additional charges to consider and be aware of some hidden costs.
Because zomato charges a commission on every order, and there is additional delivery partner fees, Factor these into your pricing strategy and set final price accordingly. Building a good online reputation is key! Respond promptly to reviews, both positive and negative, plus prioritise excellent customer service to keep those happy ratings coming.
Finally, Analyze customer data from the app to understand what sells and what doesn’t. This will help you adapt your menu and offerings to keep customers happy and coming back for more. By being aware of these initial hurdles and approaching them strategically, you can turn Zomato Restaurant Partner into a launchpad for your restaurant’s growth. Visit to learn more: https://www.zomato.com/partners/login
Table of Contents
“loopholes” partnership with zomato
It’s important to understand that there aren’t exactly “loopholes” with Zomato Restaurant Partner, but there are some key things beginners venturing into the restaurant business with Zomato should be aware of like.
Hidden Costs
Commissions
Zomato charges restaurants a commission on each order placed through the platform. This fee can eat into your profit margins, so factor it into your pricing strategy and it very very important trust me.
Delivery Charges
If you opt for Zomato’s delivery partners, there is additional fees associated with their services Yes there is extra delivery changes that only customer can see not we as a restaurant owners.
Packaging Costs
Ensure you have high-quality, tamper-evident packaging to maintain food quality during delivery. This can be an additional expense if you are selling biryani your maximum Packaging Cost will be Rs.15 per order Container Rs.7, Wood spoon Rs.2, Paper bag Rs.3, Taps Rs.2
Operational Challenges
Order Management
Managing a sudden influx of online orders alongside dine-in service can be overwhelming initially. Invest in a good system to streamline order processing and avoid delays. you can use services like this www.petpooja.com etc.
Delivery Management
If you handle deliveries yourself, ensure you have a reliable delivery team or transportation system to maintain fast delivery times so you can save upto 20% percent which zomato charges i think so.
Menu Optimization
Certain dishes sell better than others. Be prepared to optimize your menu for online orders, potentially offering delivery-friendly options alongside your dine-in menu.
Customer Management
Negative Reviews
Online reviews can be a double-edged sword. Be prepared to handle negative reviews professionally and without delay to maintain a positive online reputation.
Unrealistic Customer Expectations
Delivery customers might have different expectations than dine-in patrons. Ensure your staff understands these differences and can manage customer inquiries effectively like don’t you ever forget to add tissue to your online orders.
Additional Considerations
Competition With Big Brands
The online food delivery market is competitive. Be prepared to stand out with unique offerings, excellent customer service, and competitive pricing read more: Top ways to sell on zomato.
Marketing
Don’t rely solely on Zomato for marketing it too expansive for new businesses. Explore other options like localfood24.com for Affordable marketing to promote your restaurant and build brand awareness.
Visit to learn more: localfood24.com/partner/
While Zomato Restaurant Partner offers a great opportunity to reach new customers, running a successful restaurant business requires dedication, planning, and continuous effort. By being aware of these potential challenges and proactively preparing for them, you can leverage Zomato’s platform effectively and achieve sustainable growth for your restaurant in a long run.
Zomato Restaurant Partner FAQs for Indian Restaurateurs
1. What is Zomato Restaurant Partner and how does it benefit my restaurant?
Zomato Restaurant Partner is a two-fold solution. It gets your restaurant listed on the popular Zomato platform, exposing you to a massive user base. Additionally, it offers a mobile app to manage online orders, track sales, and update your menu. This translates to increased visibility, streamlined operations, and valuable customer insights.
2. Is there a cost to using Zomato Restaurant Partner?
Yes, there are a few cost factors to consider. Zomato charges a commission on each order placed through their platform. You might incur additional fees for delivery services (if used) and packaging. Learn more on How to open a cloud kitchen on zomato.
3. What should I do before signing up for Zomato Restaurant Partner?
Ensure your restaurant has the necessary legal requirements in place, like FSSAI license and GST registration (depending on turnover). Additionally, optimize your operations for online orders by streamlining your menu, training staff, and potentially partnering with Zomato’s delivery services.
4. How can I be successful with Zomato Restaurant Partner?
Maintain a high-quality listing with great photos and descriptions. Respond promptly to reviews and leverage promotional opportunities. Analyze customer data from the app to understand their preferences and adapt your menu accordingly.
5. Are there any challenges to using Zomato Restaurant Partner?
Managing a surge of online orders alongside dine-in service can be tricky initially. Negative reviews require a professional approach. The online food delivery market is competitive, so be prepared to stand out with unique offerings and excellent service.